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Data Protection & Privacy

jilno Privacy Policy

This Privacy Policy explains how jilno collects, uses, stores, and protects your personal data. We are committed to safeguarding your privacy and complying with applicable Philippine data protection laws.

Effective: 1 January 2026 English (en-PH) DPA Compliant 256-bit SSL Encrypted
Your Data Rights

How jilno Protects Your Personal Information

A plain-language overview of jilno's data protection practices. The detailed legal policy follows below — we encourage you to read it in full.

What Data We Collect

jilno collects personal information you provide during registration — name, date of birth, contact details, payment information — plus technical data like IP addresses and device identifiers necessary to operate the platform securely.

How We Use Your Data

We use your data to operate your jilno account, process transactions, verify identity under KYC regulations, prevent fraud, comply with legal obligations, and improve platform performance.

How We Protect Your Data

jilno employs 256-bit SSL encryption, secure data storage infrastructure, access controls, regular security audits, and strict internal data handling policies to protect your personal information from unauthorised access.

Who We Share Data With

jilno shares data only with trusted payment processors (GCash, PayMaya, banks), game providers, KYC verification services, and regulatory authorities where legally required. We never sell your data to third parties.

Your Rights Under PH Law

Philippine data subjects have the right to access, correct, delete, or restrict processing of their personal data. You may exercise these rights by contacting jilno's data protection team at any time.

Data Retention Periods

jilno retains personal data only as long as necessary for the purposes outlined in this policy, typically for the duration of account activity plus regulatory retention periods (usually five years post-closure).

Contents
  1. Introduction
  2. Data Controller
  3. Data We Collect
  4. How We Use Your Data
  5. Legal Basis for Processing
  6. Data Sharing & Third Parties
  7. Data Security Measures
  8. Data Retention
  9. Your Data Rights
  10. Cookies & Tracking
  11. International Transfers
  12. Minors & Age Verification
  13. Changes to This Policy
  14. Contact Us
Last Updated: 1 January 2026

jilno ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "Player") who access or register on the jilno online casino platform accessible at jilno.cam. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the parties with whom we share it, and the choices you have regarding our use of your information.

By creating a jilno account or using any service on the Platform, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you must not use the jilno Platform.

This Privacy Policy is governed by and construed in accordance with the Republic Act No. 10173 — the Data Privacy Act of 2012 ("DPA") and its implementing rules and regulations, as well as all other applicable Philippine data protection laws.

jilno is the data controller responsible for your personal information collected and processed through the Platform. For the purposes of this Privacy Policy, jilno determines the purposes and means of processing personal data collected from users within the scope of the services offered.

If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of your data protection rights, you may contact our Data Protection Officer at [email protected].

jilno collects the following categories of personal information:

3.1 Information You Provide Directly

  • Registration Data: Full legal name, date of birth, gender, nationality, residential address, Philippine mobile number, email address, chosen username and password.
  • Identity Verification Data (KYC): Government-issued photo identification (Philippine passport, driver's licence, UMID, SSS, PhilHealth, or other valid ID), proof of address documents, selfie photographs for facial verification.
  • Financial Data: Payment method details including GCash mobile number, PayMaya account details, bank account information (BDO, BPI, Metrobank), transaction history, deposit and withdrawal records.
  • Communication Data: Content of any communications you send to jilno's support team via live chat, email, or other support channels.

3.2 Information Collected Automatically

  • Technical Data: IP address, device type, operating system, browser type and version, device identifiers, screen resolution, referring URLs, time zone settings.
  • Usage Data: Pages visited, games played, bet history, session duration, click patterns, navigation paths within the Platform.
  • Geolocation Data: Approximate location based on IP address, used to verify that you are ac cessing your access from a permitted region.
  • Cookie and Tracking Data: Information collected through cookies, pixel tags, and similar tracking technologies as described in Section 10 of this Privacy Policy.
Note: jilno does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless strictly required by applicable law or regulatory obligation (e.g., responsible gaming assessments). Any such data collected is handled with heightened protection.

jilno uses the personal data we collect for the following purposes:

  • Account Management: To create, maintain, and manage your jilno account, authenticate your identity at login, and process account-related requests.
  • Transaction Processing: To process deposits, withdrawals, and all financial transactions associated with your jilno Wallet, and to maintain accurate transaction records.
  • KYC and Identity Verification: To verify your identity and age (21+) in accordance with applicable Philippine online gaming regulations and our anti-money laundering obligations.
  • Platform Improvement: To analyse usage patterns, diagnose technical issues, improve game performance, enhance user experience, and develop new platform features.
  • Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, collusion, bonus abuse, and other prohibited activities.
  • Legal and Regulatory Compliance: To comply with obligations under Philippine law, PAGCOR regulations, anti-money laundering legislation, and any lawful orders from competent authorities.
  • Customer Support: To respond to your queries, resolve disputes, and provide assistance through jilno's live chat and email support channels.
  • Responsible Gaming: To monitor player behaviour for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
  • Marketing and Promotions: Where you have provided consent, to send you personalised promotional offers, bonuses, newsletters, and updates about new games and features. You may withdraw this consent at any time.

jilno does not use your personal data to make fully automated decisions that produce significant legal or similarly significant effects on you without providing a means to request human review of such decisions.

Under the Philippine Data Privacy Act of 2012, jilno processes your personal data on the following legal grounds:

  • Contractual Necessity: Processing required to fulfill our obligations to you under the jilno Terms & Conditions, including account creation, transaction processing, and service delivery.
  • Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including KYC and AML requirements mandated by PAGCOR and other regulatory bodies.
  • Legitimate Interests: Processing carried out in the legitimate interests of jilno — including fraud prevention, platform security, and responsible gaming monitoring — provided such interests do not override your fundamental privacy rights.
  • Consent: Processing based on your freely given, specific, and informed consent, including marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

jilno does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection obligations:

  • Payment Processors and Financial Institutions: GCash, PayMaya, BDO, BPI, Metrobank, and any other payment service provider necessary to process your deposits and withdrawals.
  • KYC and Identity Verification Providers: Third-party identity verification services used to conduct age verification and document authentication in compliance with regulatory requirements.
  • Game Content Providers: Game studios and aggregators (such as JILI, PG Soft, Pragmatic Play) may receive anonymised session and performance data to support game delivery, but do not receive your personally identifiable account information.
  • Technology and Infrastructure Partners: Cloud hosting providers, content delivery networks, and cybersecurity service providers who process data on jilno's behalf under binding data processing agreements.
  • Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, and other competent Philippine authorities, where disclosure is required by law, court order, or regulatory mandate.
  • Professional Advisers: Legal counsel, auditors, and compliance consultants, subject to professional obligations of confidentiality.

All third parties with whom jilno shares personal data are required to handle that data in accordance with applicable Philippine data protection law and jilno's contractual data protection standards.

jilno implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

  • Encryption: All data transmitted between your device and the jilno Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data at rest is encrypted using industry-standard encryption algorithms.
  • Access Controls: Access to personal data is restricted to jilno personnel and authorised service providers who require it to perform their functions. Role-based access controls and least-privilege principles are applied.
  • Two-Factor Authentication: jilno offers two-factor authentication (2FA) on player accounts and enforces 2FA on all internal administrative systems handling personal data.
  • Regular Security Audits: jilno conducts periodic security assessments, vulnerability scans, and penetration testing to identify and remediate potential weaknesses in platform security.
  • Data Breach Response: jilno maintains a data breach response procedure. In the event of a personal data breach that is likely to result in risk to affected individuals, jilno will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While jilno employs robust security measures, no method of transmission over the internet or electronic storage is completely secure. Players are encouraged to use strong, unique passwords for their jilno accounts and to enable two-factor authentication.

8.1 jilno retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

8.2 The following general retention periods apply:

  • Active Account Data: Retained for the duration of your active jilno account.
  • Post-Closure Account Data: Following account closure, personal data is generally retained for a minimum of five (5) years to meet AML, KYC, and regulatory record-keeping obligations.
  • Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction.
  • KYC Documents: Identity verification documents are retained for the period required by PAGCOR regulations and Philippine AML legislation.
  • Marketing Data: Where consent is the legal basis, marketing data is retained until you withdraw your consent or request deletion.
  • Support Communications: Records of customer support interactions are retained for up to three (3) years.

8.3 Where data is no longer required and no legal obligation mandates its retention, jilno will securely delete or anonymise the data in a manner that prevents reconstruction of the original personal information.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jilno:

  • Right to Access: You have the right to request a copy of the personal data jilno holds about you, including information about how it is used and with whom it has been shared.
  • Right to Correction: You have the right to request that inaccurate or incomplete personal data be corrected or updated without unreasonable delay.
  • Right to Erasure or Blocking: You may request the deletion or suspension of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
  • Right to Object: You have the right to object to the processing of your personal data where jilno is relying on legitimate interests as the legal basis, including direct marketing.
  • Right to Data Portability: Where technically feasible and where processing is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
  • Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please submit a written request to jilno's Data Protection Officer at: [email protected]. jilno will respond to verified requests within fifteen (15) business days. In some cases, we may need to verify your identity before processing your request.

10.1 jilno uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session state, analyse usage patterns, and support security functions.

10.2 The following categories of cookies may be used on the jilno Platform:

  • Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security tokens. These cannot be disabled without impairing Platform functionality.
  • Performance and Analytics Cookies: Used to collect anonymised information about how visitors use the Platform — such as pages visited and error messages — to help jilno improve performance and user experience.
  • Functional Cookies: Allow the Platform to remember your preferences (such as language settings) and provide enhanced, personalised features.
  • Marketing and Targeting Cookies: Used, where you have consented, to deliver relevant promotional content. These may track your browsing activity across sessions.

10.3 You may control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jilno Platform. For strictly necessary cookies, no consent mechanism is required as they are essential to service delivery.

11.1 jilno primarily stores and processes personal data within the Philippines. Where data is transferred to service providers or infrastructure partners located outside the Philippines — for example, cloud hosting infrastructure with servers in other jurisdictions — jilno ensures that such transfers comply with the requirements of the Data Privacy Act of 2012.

11.2 International transfers are conducted only where the receiving country provides an adequate level of data protection, or where appropriate safeguards are in place (such as contractual clauses meeting the standards required under Philippine data protection law).

11.3 You may request information about the specific safeguards applied to international transfers of your personal data by contacting jilno's Data Protection Officer.

The jilno Platform is strictly prohibited to individuals under the age of 21 years. We do not knowingly collect personal data from minors.

12.1 jilno implements mandatory age verification controls during account registration. All players are required to confirm their date of birth at registration and submit valid government-issued identification for KYC verification before withdrawal privileges are activated.

12.2 Where jilno discovers that personal data has been collected from an individual below the age of 21, the associated account will be suspended immediately, the data will be securely deleted to the extent permitted by applicable legal retention obligations, and the matter may be reported to the relevant regulatory authority.

12.3 If you are a parent or guardian and believe that a minor has registered an account on the jilno Platform using false information, please contact us immediately at [email protected] so that we can take appropriate action.

13.1 jilno reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The updated policy will be published on the jilno Platform with a revised "Last Updated" date.

13.2 Where changes are material — for example, where we introduce a new purpose for processing your personal data or a new category of data sharing — we will notify registered players by email or in-platform notification prior to the changes taking effect, and where required by law, we will seek your renewed consent.

13.3 Your continued use of the jilno Platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not accept the updated policy, you must cease using the Platform and contact support to close your account.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or want to raise a concern about how jilno handles your personal information, please contact our Data Protection Officer using the following channels:

  • Email: [email protected]
  • Live Chat: Available 24/7 in English and Tagalog via the jilno Platform.

For terms governing your use of the Platform, visit our Terms & Conditions page. For information on responsible gaming tools, visit our Responsible Gaming page.

By using the jilno Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you have any doubts, please contact our Data Protection Officer before proceeding.
Quick Reference

jilno's Six Data Protection Commitments

These six points summarise jilno's core approach to your privacy. They complement — but do not replace — the full Privacy Policy above.

We Never Sell Your Data

jilno does not sell, rent, or trade your personal information to any third party for commercial purposes. Full stop.

256-bit SSL Encryption on Every Connection

Every piece of data exchanged between your device and jilno is encrypted with bank-grade 256-bit SSL. Your personal and financial information travels securely.

You Control Your Marketing Preferences

Promotional emails and personalised offers are only sent where you have given consent. You can withdraw that consent at any time from your account settings.

Access and Correct Your Data at Any Time

Philippine law gives you the right to see what data jilno holds about you and to request corrections. Email [email protected] to make a data access request.

Data Is Kept Only as Long as Necessary

jilno retains your data for the minimum period required by regulatory obligations. When data is no longer needed, it is securely deleted or anonymised.

DPA 2012 Compliant — NPC Oversight Applies

jilno's data practices comply with Republic Act 10173 (Data Privacy Act of 2012). You have the right to file a complaint with the National Privacy Commission if you believe your rights have been violated.

Your Privacy Is Protected at jilno

Play with confidence knowing your personal data is secure, never sold, and handled in full compliance with Philippine data protection law. Your jilno account is ready.

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